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bad customer service sa nissan shaw

 
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jluzuriaga
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Joined: 22 Aug 2008
Posts: 30

PostPosted: Wed Jan 14, 2009 11:19 am    Post subject: bad customer service sa nissan shaw Reply with quote

anyway and nagkaproblem din ako sa Nissan shaw nung pinapalitan ko ung wind shield ko through insurance, makwento ko lang, medyo kasi hindi maganda service eh,

first pinalagpas ko na ung nangako sila ng 2 days lang, ginawa ko na 3 kasi para daw tuyong tuyo, then sabi ko dadaan ako ng mga 1 pm para makauwi ako b4 coding, oo daw,

pagdating ko dun I waited almost 3 hrs bago nirelease sa akin, tapso nung irerelease na, hindi naming pangalan(naka endorse sa kapatid nung owner) yung nakalagay sa resibo kasi naka endorse lang daw sa amin, eh yung nilagay nila na pangalan dun eh yung 2nd na inindorse, so bakit di nila kayang ilagay pangalan naming as current owner na nung xtrail nay un, (yung 1st owner, naka endorse sa kapatid niya, then nabili na naming sa kapatid niya yung xtrail)

the problem is, winala nila lahat nung sinubmit kong supporting documents, ang nakalagay lang sa paper ko ung galing insurance na pwede na gawin ung job,

tapos ang di ko pa nagustuhan eh, aaminin ko na tumataas na boses ko dahil na babadtrip ako, sa tagal ng hinintay ko, tapos sinasagot pa ako ng di nila kayang gawin.. at naghahanap na ako ng manager, yung manager a few meters away lang, wala lang parang wala siyang naririnig.. wala man lang damage control..

kaya naman palagpasin talaga yun pero dahil nga naghintay ako, and may papers naman ako, kaya lang winala nila lalo ako nabadtrip,

at ang pobreng insurance ang sinisisi nila kasi wala dun… hugas kamay sila.. nag hintay pa ako ng another hour, ang ginawa nila tinawagan nila insurance ko… tapos finax ung documents ko, na sinubmit ko sa kanila,na winala nila in the first place...

anyway nagreklamo ako sa customer service nila pero walng ginawa… walang feedback man lang? pero sa bagay company nila yun eh.. so malamang kakampihan nila yun...

ok naman ung wind shield ko.. pero medyo para sa akin dapat di sila ganun makitungo sa customers nila…

nakauwi ako kahit coding, di pa naman expired yung commemorative plate ko ng LTO nun.. nagbahala na si batman ako ehhehe

well bottomline na bad trip lang po ako dahil matagal at simpleng paglagay nila ng pangalan namin as owner di nila magawa dahil daw di sila makakasingil sa insurance.. kasi yung hawak nila na paper eh yun ang nkalagay, eh established ko naman na sa kanila na kami na owner nung xtrail and yung sa insurance...

and problema kaya pala di nila magawa kasi wala sila basis, winala nila yung mga supporting papers like endorsements from the insurance...
kaya yun...
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x15-revo2
Club X Member


Joined: 30 May 2006
Posts: 285

PostPosted: Tue Jan 20, 2009 10:34 pm    Post subject: Reply with quote

tsk tsk tsk. Bad trip nga ang nagyari sayo bro. malapit ako sa shaw, but i still bring my xty sa nissan u.n. sigurado ang quality service dun. Very Happy
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wesley1202
Club X Member


Joined: 08 Jun 2006
Posts: 179

PostPosted: Wed Jan 21, 2009 11:13 pm    Post subject: Reply with quote

also had bad memories in nissan shaw ! Smile
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jluzuriaga
Newbie


Joined: 22 Aug 2008
Posts: 30

PostPosted: Wed Jan 21, 2009 11:19 pm    Post subject: Reply with quote

gusto ko sana din sa UN magpagawa.. kaya lang sobrang layo sa akin...

btw napagawa ko na sa nissan q.ave.. mabait and friendly mga tao dun

yung aircon ko pala.. pinacheck ko lang sa banawe.. baligtad lang pala ikot ng elisi.. so ok na.. may ginalaw lang sila na jumper dun sa connection.. malamig na uli...

ung pinagawa ko sa nissan q.ave yung fan belt lang sana..
sira na daw yung one way clutch ko.. so i need to replace yung alternator.. which in the first place eh pinalitan na nung shop turned karinderya.. and pinalitan na din yung fan belt uli kasi nadamage na din due to the defective alternator.. and pinalinis ko na yung throttle something ko..

sobrang sarap na imaneho ng xty ko now.. parang nawalan ng sipon..
medyo lumalakas lang ako sa gas now dahil ang sarap mag drive ng xty ko now.. heheh

pero kung tipid.. 8km/lter ako now.. dati 6-7km/ liter city driving..

whew.. may mga tagaytay trips pa naman ako for the next two weekends..

dapat sa speedyfix ko papagawa.. dun ko na lang dinala sa casa..
sa speedyfix na lang ako papachange oil..hehehe
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X29-pOng-Gee
Club X Member


Joined: 13 Dec 2006
Posts: 819
Location: Kapitolyo, Pasig City

PostPosted: Wed Jan 21, 2009 11:21 pm    Post subject: Reply with quote

mahal ng engine wash nila!
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X29-Paul Gabriel G. Dano
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wesley1202
Club X Member


Joined: 08 Jun 2006
Posts: 179

PostPosted: Wed Jan 21, 2009 11:24 pm    Post subject: Reply with quote

yes better bring it to speedfix na lang ! Smile
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jluzuriaga
Newbie


Joined: 22 Aug 2008
Posts: 30

PostPosted: Sun Feb 22, 2009 11:35 pm    Post subject: Reply with quote

btw guys...
nung nag-uulan one day nung january..
ithink last week ng january..
biglang may tumulo sa loob ng auto ko
apparently tumulo sa loob galing sa windshield
kung ano yung pinainstall ko sa nissan shaw..

dapat di na ako babalik but i have to andun waranty eh..

anyway.. thank GOD naalala pa din ako nung customer relation nila
at nagreklamo ako sa back job nila..
nabadtrip na nga ako before sa kanila
back job pa...
hasle talga..
anyway.. finollow up ko yung reklamo ko dati..
well walang nangyari...
buti na lang at iba na ung service manager nila
at mabait naman at siya pa mismo umasikaso sa akin..
well dapat lang..

ginawan nila ng spot test at ok naman wala naman
at pampalubag loob nila sa akin..
eh pinahatid na nila sa tao nila yung xty ko sa place ko..
so ok na din..

anyway so far naguulan nung last week di naman tumulo uli..
at inaasikaso na nila ako ng maayos..
but beware pa din siguro..
kasi andun pa din yung mga dati nilang tauhan na medyo di maayos makipagusap..
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machoman
Regular user


Joined: 21 Jan 2009
Posts: 118
Location: Metro Manila - Manila

PostPosted: Tue May 19, 2009 2:58 pm    Post subject: insted na sa casa ako sa mekaniko ko nalng ako nagpapawa Reply with quote

the way i see sa mekaniko ko nalang ako magpapagwa kung ganyan mga service ng casa
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jluzuriaga
Newbie


Joined: 22 Aug 2008
Posts: 30

PostPosted: Tue May 19, 2009 4:05 pm    Post subject: Reply with quote

in fairness they fix up the problem...
pero yun nga dumaan pa ako sa hasle..

pero di ko naman nilalahat ng mga casa...
ok naman service sa akin sa nissan q ave..
and im looking forward to a great service din ng nissan UN kasi may xty club member dun...

nasa sayo naman yan sir! kung san ka mas kampante..
medyo kasi ang akin pa rin.. nagkataon lang..
and sino pa ba experts sa nissan xtrail, eh di yung manufacturer/casa..
well dapat ganun.. yun ang expectation ko..

ayt? have a great day sir!
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machoman
Regular user


Joined: 21 Jan 2009
Posts: 118
Location: Metro Manila - Manila

PostPosted: Sun Jun 14, 2009 10:58 pm    Post subject: re Reply with quote

yep.. hassle talaga yan sir.. im curious kung sa u.s yan hehe demanda for sure abutin..
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jluzuriaga
Newbie


Joined: 22 Aug 2008
Posts: 30

PostPosted: Mon Jun 15, 2009 10:24 am    Post subject: Reply with quote

eh sir.. yun nga eh nasa pilipinas tayo..
hehehe
well ok naman na yung wind shield ko..
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